Effective Date: [05/01/2025]

Welcome to Northeast Vibes. Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (northeastvibes.com) and use our services.

1. Information We Collect We may collect the following types of information: Personal Information: Name, email address, phone number, address, and booking details. Payment Information: When making bookings, your payment details are securely processed by third-party payment gateways. Technical Data: IP address, browser type, operating system, and device information. Cookies and Usage Data: Information about your interactions with our website, collected using cookies or similar tracking technologies.

2. How We Collect Information Directly: When you fill out forms, sign up for services, or contact us. Automatically: Through cookies, analytics tools, and other tracking technologies.

3. How We Use Your Information We use the collected information for the following purposes: To process and confirm your taxi bookings. To provide customer support and respond to inquiries. To send promotional communications and updates (with your consent). To improve our website functionality and user experience. To comply with legal and regulatory requirements.

4. Sharing of Information We do not sell your personal information. However, we may share it with trusted third parties, including: Payment Processors: For secure handling of payments. Service Providers: Drivers and local partners who fulfill bookings. Analytics Tools: To track website performance and usage trends (e.g., Google Analytics).

5. Cookies and Tracking Technologies Our website uses cookies to: Remember user preferences. Provide a better browsing experience. Analyze website traffic and performance. You can manage or disable cookies through your browser settings.

6. Data Security We implement industry-standard security measures to protect your data, including: SSL encryption for secure data transmission. Regular security audits and restricted access to sensitive information.

7. Your Rights As a user, you have the right to: Access and review the personal data we hold about you. Request corrections or deletion of your data. Opt-out of receiving promotional communications. To exercise these rights, contact us at support@northeastvibes.com.

8. Data Retention We retain your data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

9. Children’s Privacy Our services are not intended for individuals under 18 years of age. We do not knowingly collect data from children.

10. International Users If you are accessing our website from outside India, please note that your data will be processed in accordance with Indian laws.

11. Updates to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly.

12. Contact Us If you have questions or concerns about this Privacy Policy, please contact us: Email: support@northeastvibes.com Address: Near Megha Plaza, Basistha Chariali, Guwahati, Assam, Pin Code 781029 Phone: +91 60025 25013